Very poor customer service at Hampton Inn
I made a reservation a month before the date requested. I got no confirmation email at that time. I phoned to cancel 5 days before the requested date and was told there was no reservation in my name...
Needs some updates...find another option in Syracuse
This place needs some updating. The curtain in our room was torn and the wall paper was peeling. Nice people, but the hot tub was weird...like HUGE bubbles but no jets that are actually therapeutic...
Flat pillows!!!
The pillows are SO FLAT!!! The hotel itself is nice for the most part but I tossed and turned all night.Hot tub is a great feature but seen a lot of scum at the bottom. I’ve stayed here before...
Policies
Deposit & Cancellation Policies
Deposit and cancellation policies vary by room type and/or rate selected. Please see policy information on the checkout page.
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5 stars: No detail is left unaccounted for at these breathtaking luxury hotels. With a plethora of amenities, above-and-beyond accommodations, and stellar service, you’ll feel like royalty during your stay.
4 stars: These outstanding hotels offer a high degree of accommodation, premium in-room amenities, facilities and service.
3 stars: The hotels offer quality accommodations with a good selection of in-room amenities, facilities and service.
2 stars: These hotels provide good value with modest accommodations, adequate in-room amenities, facilities and service. Offering limited extras, these hotels are affordably priced.